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CUSTOMER UPDATE

Our Marketing Suites and Showhomes are now open

We are excited to welcome you back to our marketing suites and showhomes, but things will now be working a little differently.

Here are some of the brand new ways to ensure we all stay safe and protected during your visit to one of our developments.

Open by appointment only:

For customers looking to meet with a member of our sales team on site, our sales managers are on hand and able to assist during our usual opening hours by appointment only.

Click here to book an appointment.

Changes to our Sales Office:

If you have visited us before, you will notice a few differences. Firstly, the carpark will be reconfigured to ensure social distancing so please do follow our signage.

Once you arrive, we request that you ring our Sales Manager to let them know you are here, and they will then invite you to the door. If you arrive early for your appointment, please remain in the car until you have spoken to the Sales Manager and they have confirmed it is safe to go to the marketing suite.

Here you will notice our new signage, which reminds you to keep a two metre distance at all times while visiting us. The door will accessed via intercom.

We also have a hand sanitiser station by the door as you enter and you will be provided with gloves prior to accessing our showhome.

Once our Sales Manager has run you through the safety guidelines, you can sit in our new COVID 19 friendly seating area for your one to one appointment. There will be screened partitions as a precaution on the desks.

Reservations will now be completed digitally, and any paperwork you would usually take away with you will be provided via email.

Changes to facilities:

As an extra safety precaution, please not we will not be able to provide refreshments or toilet facilities during your visits for the time being. Please feel free to bring a bottle of water to your appointment with you.

Unaccompanied showhome and plot tours:

We are pleased to be able to open the doors of our showhomes once more, but we will ask that you take your tour unaccompanied and discuss any questions you have with our Sales Manager back in the marketing suite once you have finished looking around.

You will also be asked to wear disposable gloves which will be provided when touring the showhome.

If you are requesting to view a plot, this will be at the Sales and Site Managers’ discretion dependent upon the plot being vacant of workers at the time of your visit and it being safe to do so. If the plot is deemed clear, you will be allowed to tour the plot unaccompanied and also asked wear a pair of disposable gloves which we will provide for you.

You can book an appointment to take a showhome tour here.

Guidance:

We understand that this is a lot of information to take on board, so once your appointment with a Sales Manager is confirmed, you will be provided with guidelines with all of these details included for you to agree prior to your appointment.

We would like to thank everyone for their continued support and assure you that we are here to answer any questions you have and help you find your Davidsons home in the most convenient way for you in the current circumstances.

Please also take advantage of our virtual contact tools including our live web chat on each of our development pages, which will now be live until 10.30pm every day.

Frequently Asked Question


Can’t find a question? Please don’t hesitate to get in contact with us.

 

I’m interested in reserving a home

Q. I would like to reserve a home, am I still able to do this?

A. Yes, please get in touch with our Sales Manager via, phone, email, web chat or video link on our website. Reservations can be done remotely. You can also now request a face to face appointment with a sales manager at your respective site

 

Moving in the next 6 months

Q. I need to make some choices on my home, can I come to site to do this?

A. Our Sales Manager’s will be in touch. We will send you a link to our choices website for you to browse.
However final choices and payment will still take place with our Sales Manager over the phone.

 

Q. My mortgage offer will run out & I haven’t exchanged contracts yet, can I get an extension on the deadline?

A. Please speak with your Bank or Financial Advisor who will be able to advise further.

 

Q. If my circumstances have changed can I cancel my reservation?

A. Please speak to your Sales Manager about your changes. It may be that we need to refer you to your Solicitor or Financial Advisor.

 

Moving in the next 3 months

Q. If I’m due to move into my home in the next 12 weeks will I be able to?

A. Please carry on with all legal and financial formalities. We will be in touch over the next few weeks.

 

Moving in the next Month

Q. I’ve exchanged on my property & due to legally complete & move within the next few weeks,
what will happen?

A.  In line with the latest Government advice and safety guidance, Davidsons Homes has recommenced work on some developments as of 5th May, with a phased return to all sites planned as soon as it is safe to do so. We have taken the decision to have a phased return to work to thoroughly test our new procedures before rolling out to the remainder of our developments. Please contact your sales manager if you have reserved with us and have not yet been informed on the status of construction on your site. Then your respective sales manager will be able to advise further in the coming weeks.

 

Q. Will my Home Demonstration Tour still go ahead? If so how?

A. We will do our best to do these remotely via video link. Should you have a scheduled appointment then a
member of the Sales or Site Team will be in touch.

 

Q. What do I do on moving day? How will Social Distancing be enforced?

A. We have completed touchpoint cleaning to ensure your home has been cleaned to the highest standards. We
will have minimal contact with you on completion date and as such meter readings and other form filling will not
take place straight away.

 

Q. What if I have a problem in my home once I’ve moved in? Who do I contact?

A. Please contact our out of hours emergency service number. Only emergencies will be attended too.