Aftersales Co-ordinator
| Role: | Aftersales Co-ordinator
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| Description: | This role would suit an individual who thrives on working in a challenging but rewarding environment. You will be responsible for providing an exceptional customer service to the organisations current clientele, ensuring all appointments are dealt with in a time effective manner with excellent results.
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| Responsible to:
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Head of Aftersales |
| Location: | Ibstock, Leicestershire
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| Position: | Full time, Permanent
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Responsibilities: |
• Contact customers to ensure their issues are addressed quickly and professionally. • Provide administrative support to the Aftersales Team which will include managing queries. • Data input onto the Coins system. • Compile and update customer records. • Manage the Customer Service Booking Inbox and track any queries to achieve a successful resolution. • Update the database to ensure all queries and resolutions are logged. • Communicate with the Site teams and Sub-contractors to ensure works are co-ordinated.This list is not exhaustive
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| Experience:
Benefits: |
• Previous work with customers would be beneficial. • Able to multitask and effectively prioritise. • IT proficient with experience of Microsoft Word and Excel. • Experience using Coins would be an advantage but not essential. • Excellent organisational and time-management skills. • Team Player • 25 Days Holiday + Bank holidays • Bonus Scheme This list is not exhaustive
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| Apply
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If you have relevant experience for the above position, and would like to join the Aftersales Department, please send a CV and covering email HR at [email protected]. |